Business and Economics
NDB launches NEOS Pay QR payment method

NDB recently launched NEOS Pay, a QR payment method in which customers can make payments to merchants, pay bills and make a host of other transactions via the same platform.

The launch was held at Boardwalk, Water’s Edge, NDB Group CEO Dimantha Seneviratne said, “The beauty and uniqueness of this payment offering is that the user does not need to have an account at NDB to use the facility. For the first time in the industry, NEOS Pay delivers a one-stop payment app for all bank customers.”

NDB NEOS consists of multiple channels, including digital branches, online banking and mobile banking, and NEOS Pay is the latest payment solution upgraded with QR payments and a merchant acquiring pillar with an open system, allowing other bank users to register and enjoy its perks.

Daraz turns 4 with amazing offers to join the celebration

Over 2 million products from 35,000 sellers available to the 1 million active users and 1.6 million packages delivered island wide, within just four years is definitely a reason to celebrate. Inviting all online shoppers to join the celebration, Daraz will be hosting ‘Daraz Turns 4’, a five-day online promotion that offers up to 70% off over a variety of products ranging from electronics, fashion, lifestyle and grocery with the lowest prices available, from 10th to October 15th 2020.

Daraz Mall, the premium platform with over 450 trusted brands that sell 100% genuine products will be offering a host of exciting deals, together with a 14-day return policy. These include 40% off on GoPro bundles with the camera, memory card, battery and camera suite, and a chance to win Rs. 25,000 worth products from Vantage and Laveena sarees when you shop for over Rs. 5,000 from each brand.

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AI and automation power latest release of IFS customer engagement, driving improved customer experiences

Highly configurable, integrated and fully branded omnichannel hub lets customers book services and get accurate information online, through social or over the phone

IFS, the global enterprise applications company, announces the availability of new and enhanced capabilities in its customer engagement software empowering companies to overcome challenges faced when working with traditional call centers to transform their customer engagement. IFS is leading the way for service organizations to become knowledge and outcome centric throughout the entirety of the service experience.

Forward-thinking companies have become resilient by being customer obsessed and realizing that new business and customer retention relies on it. IFS’s customer experience applications are engineered to provide visibility and context for the customer, the contact center, and the service organization throughout the service cycle, through technology that is easy to deploy, configure, and use. This includes enriching work processes by leveraging automation and AI capabilities of companies ready for a future where self-service will be 85 percent of customer interaction beginnings by 2022, up from 2019’s 48 percent.

The importance of engaging customers through a single, unified experience across every channel—voice, e-mail, chat and social—has never been greater. IFS believes companies overlook this area at their peril. Gartner notes:  “By 2022, 50 percent of large organizations will have still failed to unify engagement channels. This will result in the continuation of the disjointed and siloed customer experience that lacks context.

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